Forward Vonage Business to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- Sign in to the Vonage Admin Portal or your Online Account.
- Go to Phone System, Extensions, edit the extension, and open Call Forwarding.
- Enable Forward Calls and choose Forward All Calls or Send To Ext. Or Number.
- Enter your MyAIVoiceAgent number as the outside number and save.
- End users can also open Settings, Call Forwarding, mark Forward All Calls, and enter your MyAIVoiceAgent number.
To turn it off: Admin: disable Forward Calls on the extension. End user: pick Voicemail or another mode under Settings, Call Forwarding.
Do not forward to the same mobile number used by the VBC mobile app. International forwarding may incur extra charges.
Only calls I miss
- Sign in to the Admin Portal and open Phone System, Extensions, then edit the extension.
- Open Call Forwarding, enable Forward Calls, and select Follow Me or Simultaneous Ring.
- Add your MyAIVoiceAgent number as a ring destination with your desired ring time or order.
- Set If No Answer or Send to Voicemail After as documented for that mode and save.
- End users can configure the same options under Settings, Call Forwarding.
To turn it off: Disable Forward Calls or switch to Send to Voicemail under Call Forwarding.
Follow Me rings up to five numbers in sequence; Simultaneous Ring rings up to five at once before voicemail. End users cannot fully disable forwarding without an admin.
After hours
- Sign in to the Vonage Admin Portal.
- Configure the Virtual Receptionist for your business number with after-hours handling.
- Set the after-hours path to send calls to an outside number and enter your MyAIVoiceAgent number.
- Use the Virtual Receptionist schedule so this path applies outside business hours.
To turn it off: Change Virtual Receptionist after-hours routing back to voicemail or disable after-hours scheduling.
Vonage documents after-hours mobile forwarding via Virtual Receptionist rather than per-extension timers. Interactive setup guides in the Admin Portal are US only.
From Vonage Business’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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