Forward Verizon Fios Digital Voice / Verizon landline to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- Fios Digital Voice (FDV) or traditional: lift the receiver, dial *72 and wait for the tones, then dial XXXXXXXXXX.
- Traditional line: forwarding activates when the forward-to call is answered. If that line is busy, call it again; after it answers you'll hear two short tones, then hang up.
- FDV online alternative: sign in to My Verizon > Account Manager > Calling Features > Call Forwarding > Forward my incoming calls to (your MyAIVoiceAgent number) > Forward all calls > Activate call forwarding > OK.
To turn it off: Dial *73 (two short tones confirm on a traditional line), or turn it off in Account Manager on FDV.
Verizon says the products and codes may not be available in all areas. On FDV, forwarding is a dual feature: changes made in Account Manager override settings made from the phone, and 'Forward All My Calls' always overrides any other forwarding choice.
Only calls I miss
- Star code table (FDV and traditional): Call Forwarding Busy Line *90 on / *91 off; Call Forwarding Busy Don't Answer *92 on / *93 off; Busy Line/Don't Answer (Variable) *42 on / *43 off.
- Traditional line, Fixed option: the forward-to number is set by Verizon's business office. Order or change it by contacting Verizon. In most cases it is always on, and where it can be toggled the page gives *90 on / *91 off.
To turn it off: *91 (busy), *93 (don't answer), or *43 (variable), depending on the feature on the line.
Calls forwarded with Busy Line/Don't Answer are subject to local or toll charges. Forwarding happens after a preset number of rings.
After hours
- FDV only: sign in to My Verizon > Account Manager > Calling Features > Call Forwarding > Forward my incoming calls to (your MyAIVoiceAgent number).
- Choose Forward Calls According to a Schedule, then enter start/end dates and times.
- To repeat (for example nightly), tick Repeat Schedule, choose the frequency, fill in Repeat Until, then click Add Schedule > OK.
To turn it off: Remove the schedule or turn off Call Forwarding in Account Manager.
Verizon warns: do NOT click Activate call forwarding when setting a schedule, because that turns forwarding on immediately and overrides the schedule. This feature ('Call Forwarding with Scheduling') is documented for Fios Digital Voice only, not traditional lines.
From Verizon Fios Digital Voice / Verizon landline’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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