Forward Microsoft Teams Phone to an AI receptionist

1. In Teams, select Settings and more, then Settings, Calls.
2. Under Call handling and forwarding, choose how all call forwarding is handled.
3. Select forward to a new number and enter your MyAIVoiceAgent number.
4. Save or confirm in the Calls quick menu at the bottom of the Calls app.

To turn it off: Open the Calls quick menu and choose Don't forward, or turn off forwarding in Settings, Calls.

Requires Enterprise Voice or Business Voice and admin policy AllowCallForwardingToPhone for external numbers. Forwarding applies to one-on-one calls.

1. In Teams, go to Settings, Calls, Call handling and forwarding.
2. Under When you receive a call, configure ring behavior and unanswered handling toward a contact or number.
3. Enter your MyAIVoiceAgent number when prompted for a new number to ring or forward after you do not answer.
4. On a Teams SIP phone, dial star-34, optional seconds, star, then your MyAIVoiceAgent number for forward on timeout.

To turn it off: Reset forwarding to Don't forward or disable the unanswered redirect in Settings, Calls.

Teams admin center and Set-CsUserCallingSettings can set ring seconds and unanswered targets for admins. Simultaneous ring (Also ring) is separate from immediate forward.

1. In Teams, select Settings, Calls, Manage business and after hours, and set your business hours.
2. Open Calls, Call flow for after hours.
3. Choose Redirect to external phone number and enter your MyAIVoiceAgent number.
4. Admins can instead configure a Teams auto attendant after-hours call flow with Redirect call to an external number.

To turn it off: Change after-hours call flow to Disconnect or voicemail, or restore 24-hour open hours.

Scheduled after-hours routing in Teams is documented for call queues and auto attendants operators manage in Teams, not a personal work-hours forward toggle on every user license.