Forward Spectrum Business Voice to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- From the business phone, dial *72 and wait for the dial tone.
- Dial XXXXXXXXXX followed by # (include 1 + area code if needed). A confirmation tone means it's on.
- Or online: sign in at SpectrumBusiness.net > Services > Business Phone > Manage Settings > Call Forwarding section, set Forward to Phone Number with your MyAIVoiceAgent number, and Save.
To turn it off: Dial *73 and wait for the dial tone to confirm, or turn it off online.
The forwarded line gives a short 'ring splash' reminder when a call is forwarded. International destinations are prohibited.
Only calls I miss
- Missed calls (no answer): dial *92, or online: Manage Settings > Call Forwarding > Missed Calls > Forward to Phone Number > your MyAIVoiceAgent number > Save.
- Busy: dial *90, or online: Call Forwarding > Busy Line > Forward to Phone Number > your MyAIVoiceAgent number > Save.
To turn it off: Dial *93 (missed calls) and *91 (busy), or pick 'Allow Phone to Keep Ringing' / 'Play Busy Tone' online.
No-answer forwarding triggers after 'a specified number of rings'. The official pages don't say how to change the ring count. Busy forwarding plays no announcement to the caller.
After hours
Spectrum's official pages offer no time-of-day or scheduled forwarding. 'Forward Select Calls' (*63 on / *83 off) forwards calls from chosen numbers, not by schedule. The closest alternative is turning *72 on and off by hand.
From Spectrum Business Voice’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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