Forward RingCentral to an AI receptionist

1. Open the RingCentral desktop or web app and click your profile picture.
2. Go to Phone or Call rules and open Forward all calls.
3. Turn on Forward all calls.
4. Under Incoming calls, choose Forward the call.
5. Click Number and enter your MyAIVoiceAgent number, then save.

To turn it off: Turn off the Forward all calls toggle on the same Call rules screen.

Your admin must allow call handling permissions for Forward all calls. Admins can also enable Forward all company calls in the Admin Portal for main company numbers.

1. Open the RingCentral app and go to Phone, then Incoming call handling.
2. Under Ring settings, set how long devices ring before a missed call.
3. In the If no one answers section, choose Forward the call.
4. Select an external number and enter your MyAIVoiceAgent number, then save.

To turn it off: Change If no one answers back to Send to voicemail or another option and save.

Applies after your ring sequence on the extension. Separate from Forward all calls, which overrides normal ringing when enabled.

1. Open Phone, then Call rules, and choose Create custom rule.
2. Name the rule and set the condition to a specific date and time schedule for closed hours.
3. Under Incoming calls, choose Forward the call.
4. Enter your MyAIVoiceAgent number as the external destination and save the rule.
5. Alternatively, turn on Forward all calls and click Add schedule to limit forwarding to off hours only.

To turn it off: Disable or delete the custom rule, or remove the schedule from Forward all calls.

Custom rules can also match caller ID or called number. Company-level holiday forwarding uses Admin Portal Forward all company calls with optional start and end dates.