Forward Ooma Office to an AI receptionist

1. Log in to the Ooma End User Portal or desktop app and open Settings, Call Handling.
2. Set When I receive a call to Forward it immediately.
3. Choose My Forwarding number, enter your MyAIVoiceAgent number in the popup, and save.
4. From a phone you can dial star-72, then XXXXXXXXXX, then hash; use star-74 to toggle.

To turn it off: Change When I receive a call away from Forward it immediately, or dial star-74 and follow prompts.

Use Require key press on answer to avoid cell voicemail capturing unanswered forwards. Forwarding is included; international destinations may need extra settings.

1. On the IP phone, press Menu, Features, then Call Forward.
2. Configure No Answer Forward to your MyAIVoiceAgent number per the phone prompts.
3. Or in Call Handling choose Ring all devices, then Then send to Another extension that points to a Shared External Line configured with your MyAIVoiceAgent number.
4. Admins create the Shared External Line under office.ooma.com Settings, ADD, Shared External Line with your MyAIVoiceAgent number.

To turn it off: Disable No Answer Forward on the phone or change Then send to away from the external line.

The End User Portal Then send to menu lists voicemail and extensions but not a raw external number except offline forwarding and immediate forward. No Answer Forward is documented on IP phone Features menus.

1. Log in to office.ooma.com as an administrator.
2. Open Settings and configure the Virtual Receptionist business and after-hours schedules.
3. Edit the After hours menu to route callers to an external number or Shared External Line using your MyAIVoiceAgent number.
4. Save the Virtual Receptionist.

To turn it off: Change the After hours menu to voicemail or an internal extension.

Pro Plus supports multiple custom schedules and holiday lists. Shared External Line requires Pro Plus and is limited to one per account.