Forward Nextiva to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- Log in to the Nextiva voice portal as an administrator.
- Open Users, open Voice Settings for the user, and select Forwarding.
- Expand Call forwarding (always), enter your MyAIVoiceAgent number, and save.
- Turn the On/Off toggle on.
- From a phone you can also dial star-72, enter XXXXXXXXXX, then hash.
To turn it off: Turn off Call forwarding (always) in the portal or dial star-73 from the phone.
Always forwarding applies to direct calls to the user, not distributed call center or call group calls. Selective forwarding overrides always.
Only calls I miss
- Log in to the voice portal and open the user Voice Settings, Forwarding.
- Expand Call forwarding when unanswered (or busy/unreachable sections as needed).
- Enter your MyAIVoiceAgent number and set rings before forward if prompted.
- Save and enable the toggle for that forwarding type.
To turn it off: Disable the unanswered, busy, or unreachable forwarding toggle in Forwarding.
Nextiva lists separate Call Forward Busy, Unanswered, and Unreachable options in its forwarding overview. Exact portal labels vary slightly by portal version.
After hours
- In the voice portal, open the user or team Voice Settings, Forwarding.
- Expand Call forwarding (selective) and click Add Condition.
- Set Forward To to the specific number your MyAIVoiceAgent number and attach a schedule for outside business hours.
- Save and enable selective forwarding.
- For all user numbers at a site, use Account Info, Locations, Voice Settings, Location Forwarding with a business-hours schedule and your MyAIVoiceAgent number.
To turn it off: Disable selective forwarding or Location Forwarding.
Selective rules use first-match ordering and override Call Forward Always. Location forwarding affects user-assigned numbers only, not call flows or teams.
From Nextiva’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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