Forward Grasshopper to an AI receptionist

1. Sign in to the Grasshopper admin portal.
2. Go to Call management, then Extensions, and edit the extension.
3. Under Call forwarding numbers, click Add call forwarding.
4. Enter your MyAIVoiceAgent number in Forward incoming calls to and set Status to Active.
5. Set Working hours to cover all times you want this number used, then save.

To turn it off: Edit the forwarding number and set Status to Inactive, or remove the forwarding number.

Grasshopper routes inbound calls through extension forwarding numbers. True Solo plans allow one forwarding number per extension; other plans allow up to 15.

1. Sign in to the admin portal and open Call management, then Extensions.
2. Edit the extension and add or edit a call forwarding number with your MyAIVoiceAgent number.
3. Under Call forwarding numbers, choose Ring in specific order.
4. Add a second forwarding entry with your MyAIVoiceAgent number or order multiple numbers so the next number rings if the first does not answer.
5. Save the extension settings.

To turn it off: Remove extra ordered numbers or switch to a single forwarding number only.

Use call announce handling if you need unanswered calls to stay on Grasshopper voicemail instead of your cell carrier voicemail.

1. Sign in to the admin portal and open the extension under Call management, then Extensions.
2. Edit a call forwarding number and open Working hours.
3. Choose Custom Schedule and add time slots when your MyAIVoiceAgent number should receive calls.
4. Add another forwarding number for business hours if needed, each with its own schedule.
5. Save the extension.

To turn it off: Edit the forwarding number schedule or set the forwarding number to Inactive outside hours.

Each forwarding number only receives calls during its own schedule. The desktop app does not follow forwarding schedules; use Do Not Disturb there if needed.