Forward GoTo Connect to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- From a desk phone, desktop app, or mobile app, dial star-72.
- When you hear a dial tone, enter XXXXXXXXXX and hang up.
- Server-side forwarding stays on until you dial star-73.
To turn it off: Dial star-73 from the same line.
Star-72 overrides desk phone menu forwarding until cleared. Find Me/Follow Me dial plans apply to direct dials and transfers, not every dial-plan node.
Only calls I miss
- Open the GoTo desktop or web app, profile picture, Settings, Voice, Find me follow me.
- Configure ring steps to ring your devices first.
- Set No answer, send to External and enter your MyAIVoiceAgent number.
- Save the dial plan.
To turn it off: Set No answer, send to Voicemail or Hang up instead of External.
Mobile app: profile, Phone and voicemail, Find Me/Follow Me with the same options. Desk phones also support busy and no-answer forward types in the Features, Call Forward menu.
After hours
- As an admin, open GoTo Admin and edit the phone number or dial plan used for inbound calls.
- Create or edit a dial plan with time-based routing for closed hours.
- Route after-hours calls to an external number node with your MyAIVoiceAgent number.
- Publish or save the dial plan.
To turn it off: Remove or disable the after-hours branch in the dial plan.
Personal Find Me/Follow Me does not document a built-in business-hours scheduler in the fetched article; time-based routing is handled in account dial plans. Confirm your inbound number uses that dial plan.
From GoTo Connect’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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