Forward Google Voice to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- On a computer, open voice.google.com and sign in with your work Google Voice user.
- Click Settings, then open the Calls section.
- Under Account and Linked numbers, add your MyAIVoiceAgent number as a New linked number and complete verification.
- Under Call forwarding, turn on forwarding for your MyAIVoiceAgent number and turn off other linked numbers if you want all calls to go only there.
To turn it off: In Settings, Calls, under Call forwarding, turn off forwarding to your MyAIVoiceAgent number or remove the linked number.
For your main company line, a Google Workspace admin can instead use an auto attendant Transfer the caller action with Transfer type Phone number set to your MyAIVoiceAgent number. Forwarding to automated systems from a consumer-style flow is not supported; use Workspace Voice auto attendants for IVR.
Only calls I miss
- Sign in to the Google Admin console as a Voice admin.
- Go to Apps, Google Workspace, Google Voice, then Ring groups.
- Open the ring group and click Configuration, then Unanswered calls.
- Choose Forward the caller, set Forward type to Phone number, enter your MyAIVoiceAgent number, and save.
To turn it off: Set Unanswered calls to Send to voicemail or another option and save.
Ring group unanswered forwarding is an admin setting. User linked-number forwarding rings linked phones with the Voice number rather than a delayed single-number forward.
After hours
- In the Admin console, open Google Voice, then Auto attendants or Ring groups.
- For an auto attendant, click Edit Business Hours, choose Customized hours, then set After hours action to Transfer the caller.
- Choose Transfer type Phone number and enter your MyAIVoiceAgent number, then publish the auto attendant.
- For a ring group, click Edit Working Hours, set customized hours, set After hours action to Forward the caller, choose Phone number, enter your MyAIVoiceAgent number, and save.
To turn it off: Change After hours action to voicemail or disconnect, or revert hours to 24 hours per day.
Auto attendants and ring group hours require Voice Standard or Premier. Holiday closures can reuse after-hours handling.
From Google Voice’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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