Forward Dialpad to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- On a supported Yealink T series desk phone, press More Options, then Forward.
- Set Always Forward to On.
- Enter your MyAIVoiceAgent number in the Forward to field and press Save.
To turn it off: On the desk phone, open More Options, Forward, set Always Forward to Off, and press Save.
Dialpad help states web and mobile forwarding numbers ring together with your Dialpad line, not full always-forward away from Dialpad. Desk phone Always Forward is independent of the web client. Department main-line routing uses admin settings instead.
Only calls I miss
- Sign in at dialpad.com as an admin and open Admin Settings.
- Open a Department or Main Line, then Business hours and call routing, and click Edit Call Routing.
- Under Open hours routing with operators enabled, scroll to Fallback options.
- Choose To a team member, room phone, or number and enter your MyAIVoiceAgent number, then press Enter and save.
- Contact Dialpad Customer Care first if external number routing is not enabled on your account.
To turn it off: Edit Call Routing and change the fallback to voicemail or another option, then save.
External transfers may require Customer Care to enable. User-level forwarding numbers ring in parallel and do not replace no-answer routing for department lines.
After hours
- In Dialpad Admin Settings, open the Main Line, Department, or Contact Center.
- Go to Business hours and call routing and click Edit Call Routing.
- Switch to Closed hours routing and choose No operator.
- Select To a team member, room phone, or number, type your MyAIVoiceAgent number, press Enter, and save when Changes Saved appears.
- Contact Customer Care if you cannot route to an external number.
To turn it off: Edit Closed hours routing and select voicemail or another option instead of an external number.
Set business hours under Business Hours and Call Handling first. Outside transfers may need Allow team members to transfer calls outside of the company under Office Settings.
From Dialpad’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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