Forward Comcast Business Voice / Business VoiceEdge to an AI receptionist
Keep your published number and forward calls to MyAIVoiceAgent when you want the agent to answer.
In dial codes below, XXXXXXXXXX is the ten-digit number you want calls forwarded to (your area code plus number, no +1). Anywhere you see “your MyAIVoiceAgent number”, use the MyAIVoiceAgent number from your account after you sign up.
Every call
- From the business phone, dial *72 and follow the voice prompts to enter your MyAIVoiceAgent number.
- Or online: sign in to My Account (business.comcast.com/myaccount) > menu > Phone > Features > Call Forwarding > toggle Call Forwarding Always on > Edit > enter your MyAIVoiceAgent number > Save.
- Or in the Comcast Business App: My Phone > Call Forwarding > Call Forwarding Always.
To turn it off: Dial *73, or toggle it off in My Account or the app.
The desk phone gives a short ring as a reminder while Call Forwarding Always is on. If the destination isn't already saved in the account, add and save your MyAIVoiceAgent number first. Some accounts show a different screen: Users & Lines > three-dot menu > Manage > Call Forwarding tab.
Only calls I miss
- No answer: dial *92 and follow the prompts, or in My Account toggle Call Forwarding No Answer on > Edit > enter your MyAIVoiceAgent number > choose 'Number of rings before forwarding' > Save.
- Busy: dial *90 and follow the prompts, or toggle Call Forwarding Busy on in My Account.
- Not reachable (phone offline from a power or network outage): dial *59 and follow the prompts, or toggle Call Forwarding Not Reachable on in My Account.
To turn it off: *93 (no answer), *91 (busy), *59 again (not reachable), or toggle off online.
The ring count is set online. Call Forwarding Busy also applies when Do Not Disturb is on (per the app article).
After hours
- First create a time schedule (for example 'After Hours') in the online portal. Schedules must exist before you create the rule.
- My Account > Phone > Features > Call Forwarding > Call Forwarding Selective > Add new rule.
- Name the rule, pick the Time Schedule (and Holiday Schedule if wanted), choose the default forwarding number or 'forward to another phone number' (your MyAIVoiceAgent number), set Calls From to All phone numbers, then Save. The rule turns on automatically.
To turn it off: Toggle the rule or Call Forwarding Selective off online, or dial *83.
*63 turns on Call Forwarding Selective by phone, but schedules are set online. Comcast's VoiceEdge feature guide describes the same flow (Advanced Settings > Schedules, then Call Forwarding Selective with a Selected time schedule).
From Comcast Business Voice / Business VoiceEdge’s help pages.
Get a number for your agent and follow this guide with your real forward-to number filled in.
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